It’s been distinctly chilly here for the past few days. We had a bit of snow in the afternoon of 28th, which settled. A little bit more snow early on 29th – when I got up, the nespero tree was bent double (literally, the crown touching the ground) under the weight, but it soon recovered when I went out and shook it off. Snow turning to sleet on 30th, but little of the snow melted.
I’d been due an Ocado delivery on 28th – rather a large one (nearly £250), partly because I’d managed to run out of assorted expensive items (olive oil, etc) at the same time, partly making sure I’m fully stocked in case of Brexit disruptions. However, as I wrote to my schoolmates group:
I was due a major food delivery today, from Ocado. I get two deliveries a month, regularly, and have done for the last seven years.
Last time there was snow on an Ocado day, things went fairly smoothly. I had a call from them, to say that the van had skidded off the road, but a replacement order would be issued and sent out with another driver, and would be about three hours after the booked time. It duly turned up, with a stunning-gorgeous and very apologetic driver – and I emailed Ocado to say “well done”.
We have about two inches of snow today. I had a phone call just after the end of the one-hour slot that the delivery was due, from the driver. He said “the roads are bad”, “there’s snow”, and he “had to get back to the depot”. As I usually pick an “environmentally-friendly” delivery slot when the van “is in the area”, I was profoundly unimpressed. The Ocado website continued to say that the delivery was on its way, but would be about 50 minutes late. After 90 minutes, I got a text to say that the delivery wouldn’t happen, but I could re-book on the website … the next date it offered me was not until 4th January!
The website then changed to say that they were unable to deliver today, please rebook.
I’m not a happy bunny! I rang Customer Services and was “rather firm” with the (very nice) lady there. She is currently trying to ring the depot, who are obviously being deluged with calls! She’ll call me back if/when there’s any news. I’ve said that I’m happy with a delivery this evening, or tomorrow, but 4th January is simply not acceptable.
I understand that the massive increase in on-line orders has stretched them considerably. I’m generally sympathetic to those experiencing unexpected problems. What I’m massively pissed off about is what seems to me to be a complete failure on the part of the driver and depot to attempt to sort out any useful way forward!
I am rapidly becoming a Grump(ier) Old Man.
Fortunately, Sandra from Customer Services rang back late afternoon, to say that they’d get to me between 9 and 12 on 29th. The driver rang at 10 on 29th, and delivered around 10.30. I’m very grateful, though a couple of items (especially bananas) were rather the worse for wear.
Today (31st – New Year’s Eve) is glorious sunshine, but the temperature hasn’t yet risen above zero, so there’s still lying snow, and the cold snap is forecast to continue for several days. I’ll light the stove shortly – since the sweep came a few days before Christmas, I’m much less worried about doing so! Tonight’s meal will be a roast duck (from frozen – originally bought a couple of months ago, when it was entirely unclear whether or not I’d be spending Christmas here in Worcester on my own). Roast spuds, parsnips, cavolo nero etc. Later will be a raspberry flan, using frozen home-grown berries from last summer’s glut.
The garden this morning: